Customer cancels 24 Hrs. prior to service delivery
Prior to service delivery, customer may request for cancellation by calling our Call Centre or through the online customer portal. No cancellation charges will apply.
If payment has been collected prior to service delivery,100% refund will be made to the respective payment instrument used by the customer.
If payment is yet to be collected, there is no refund.
Raha Partner initiates cancellation / rescheduling prior to service delivery.
Note: Raha will make all possible arrangements to deliver services at the scheduled time. In case we are unable to do so, we will request for a mutually agreeable time.
If the customer disagrees on the rescheduling, then request for cancellation is confirmed.
If payment has been collected, 100% refund will be made to the respective payment instrument used by the customer.If payment is yet to be collected, there is no refund.
Customer cancels after service delivery has commenced.
Note: At the discretion of Raha, a customer can be denied services in cases where the customer cancels the service without any valid reason.
At the customer’s request, Raha will cancel the order and stop the service delivery.
If payment has been collected, 100% refund will be made to the respective payment instrument used by the customer.If payment is yet to be collected, there is no refund.
Customer is dissatisfied with the service
Not applicable
At the discretion of Raha, customer will be offered an option of repeating the service.
Incorrect billing
Not applicable
If the bill is raised for a higher amount, then the excess amount will be made to the respective payment instrument used by the customer. If the bill is raised for a lesser amount, the customer will be requested to make the required payment.
Raha with its partners, facilitates the delivery of medicines as per the orders, and prescriptions in right conditions/ without any damage.
We always recommend the Customers to check the items at the time of delivery. Please notify Raha Customer support team by email to conencct@rahainsure.com or call at: - 9100098491within 7 days from the date of order received by the customer in case of any mishap.
'Refund' means an action of giving back to the Customer the wallet balance, if the product ordered at Raha portal by the customer is returned by the Customer AND if such return is due to any one or more of the below four (4) factors ONLY:
Product(s) delivered do not match your order.
Product(s) delivered are past or near to its expiry date (only medicines with an expiry date of less than 03 months as on date of delivery shall be considered as near expiry);
Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal).
Products delivered were spurious (do not accept any product which is tampered) or defective item.
Any refund request arising apart from the above four conditions shall be accepted only on sole discretion of Raha.
In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:
Order placed through online wallet will be credited to the wallet; and
Order placed through credit/ debit card will be refunded through fund transfer to source bank account.
Refund if any, will be initiated within 10 (Ten) working days from date of receipt of the returned products by Raha.
Mode Of Payment
Mode Of refund
Timeframe
Raha Employe Wallet
Wallet Points
10 working days
Credit/debit card/net banking
NEFT to bank account
Within 10 working days
While we regret any inconvenience caused by this time frame, it is the bank's policy that delays the refund timing, and we have no control over that.
Customer can cancel the order through Web: www.rahainsure.com, or by call at 91 9100098491.
No cancellation fee if customer request for cancellation before order is confirmed.
Cancellation fee will be applicable if order is cancelled after the order is confirmed.
Stage of order cancellation
Cancellation Fees
Order Booked
No Cancellation Fees within 24 Hrs.10% of the order booked within 12 Hrs.15% of the order booked within 6 Hrs.
Order Confirmed
5% of the order booked
Order Dispatched / Service in Process
10% of the order booked
Order Reschedule once order
dispatched / In Process
15% of the order booked
Email: info@rahainsure.com
